Privacy Policy for SMS-MaMa

Effective Date: 2016 - 2025

SMS-MaMa is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, protect, and control your personal information when you use our website and services.

By accessing or using any part of SMS-MaMa services, you agree to the data collection, use, and disclosure practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services.

1.1. Information You Provide Directly to Us:

  • Account Information: When you create an account, we collect information such as your name, email address, phone number, billing address, payment information, and company name (if applicable).
  • Contact Data: If you contact us for support or inquiries, we may collect your name, email address, and phone number in addition to the details of your inquiry.
  • Usage Data: Information you provide while using the Services, such as contact lists you upload, the content of messages you send and receive, and call logs.

1.2. Information We Collect Automatically:

  • Usage Data: We collect information about how you access and use the Services, including your Internet Protocol (IP) address, browser type, pages visited, time and date of visits, time spent on those pages, clickstream paths, and device identifiers.
  • Message Data: We collect operational data related to messages sent and received through our platform, such as delivery status (delivered, failed, etc.), timestamps, and destination and source numbers.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

1.3. Information from Third-Party Sources:

We may receive information about you from third parties, such as marketing partners, payment service providers, or identity verification service providers, to the extent permitted by law.

2. How We Use the Information We Collect

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: Including processing transactions, managing accounts, and ensuring the smooth operation of the platform.
  • To Manage Your Account: Including providing access to the Services and managing your preferences.
  • To Improve Our Services: By understanding how users interact with our Services to develop new features and enhance existing functionalities.
  • For Usage Analysis: To monitor the usage of our Services and detect and prevent technical or security issues.
  • To Communicate with You: To send service updates, support notifications, billing messages, and promotional messages (with an opt-out option).
  • For Marketing and Promotion: To offer personalized deals and content that may be of interest to you (with an opt-out option).
  • For Legal and Security Compliance: To comply with legal obligations, investigate potential fraud or illegal activities, and enforce our Terms of Use.
  • For Customer Support: To respond to your inquiries and provide assistance.

3. Sharing and Disclosure of Information

We may share your personal information in the following situations:

  • With Service Providers: We may share your information with third-party companies and individuals to facilitate our Services (e.g., payment processing, data hosting, customer service). These third parties are obligated to maintain the confidentiality of your information and not to use it for any other purpose.
  • For Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
  • For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
  • For the Benefit of SMS-MaMa and Protection of Others: We may disclose your information to protect the rights or property of SMS-MaMa, or to ensure the safety of our users or the public.
  • With Your Consent: We may share your personal information for any other purpose with your consent.

Important Note Regarding Message Content: SMS-MaMa affirms that it does not monitor or disclose the content of your messages to third parties unless required by law or a valid court order. The content of your messages is handled with strict confidentiality.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and procedural security controls. However, no data transmission over the Internet or electronic storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Privacy Rights (GDPR, CCPA, etc.)

Depending on your location, you may have certain rights regarding your personal data. These rights include (but are not limited to, under the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States):

  • The Right to Access: The right to request copies of your personal data that we hold.
  • The Right to Rectification: The right to request that we correct any information you believe is inaccurate.
  • The Right to Erasure: The right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
  • The Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Services do not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You will be notified via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@sms-mama.com
  • WhatsApp: +19254440061
  • Address: United States of America